Last update: May 2024

1. Who we are

1. conveyo is an automation platform for property transactions using cloud automation, artificial intelligence and collaboration tools.
2. The website at www.conveyo.io (website) is operated by CONVEYO LTD, a UK registered, private limited company (number 14345945) with registered office at 6 Bentinck Street, London W1U 2EQ, England, United Kingdom. (we/us/our).
3. To contact us at any time, please email us at hello@conveyo.io in the first instance.

2. How these terms apply

1. These Terms apply to everyone who visits this website, whether or not a registered user. These Terms govern your access to, and use of, our website at all times. It applies to any content you have shared through it and any data you have opted to receive from it.
   
2. These Terms relate only to use of this website and not to the purchase of any products and/or services available through it. Separate terms and conditions apply in respect of purchases of services and/or products through this website. Purchase of some of the services and products referred to on this website requires you to enter into a contractual relationship with a third party company with which we have a relationship (Partners). In those cases you will need to agree separate terms and conditions in respect of your purchase of such services and/or products with those Partners.
   
3. By using our website, you agree to be bound by these Terms, as well as our Privacy Policy, which sets out how conveyo processes your personal data (available at www.conveyo.io/privacy-policy).
   
4. The Policy and these Terms constitute the entire agreement between you and us in relation to your use of our website; superseding all prior understandings between you and us. Our relationship will continue until your account is terminated or disabled in accordance with these Terms.
   
5. We may vary each of these documents at any time, and your continued use of our website will constitute acceptance of any changes. You will be notified via email of any changes to our Policy and Terms.
   
6. Some of the provisions of these Terms, or any Policy, may be superseded by notices published elsewhere on our website.

3. Who can use conveyo

1. Not everyone is able to use this website (whether for legal reasons, breach of these Terms or Policy, or our discretion). This website is for use by individuals located in the UK only who are at least 18 years old. By using this website, you confirm that you are located in the UK and at least 18 years old. To start using conveyo, you must ensure that none of the circumstances listed in section 3.2 apply to you.
   
2. By applying to register with conveyo, you WARRANT TO US that you:
   
   1. are not currently a registered user (multiple accounts are not permitted);
   2. are not currently subject to an account suspension or had your account recently terminated by us for breach of these Terms or any of our Policies within the past 12 months;
   3. are registering – whether on your own behalf or for someone else – for legitimate purposes consistent with the purpose and functionality of conveyo;
   4. are providing true, accurate and complete information (and agree to keep the same up to date).

4. How to use conveyo

1. To start using conveyo, you need to complete our online registration form and provide us with a valid identification document. This requires you to provide us with your personal data (held in accordance with our Privacy Policy) for us to verify your identity and application. You agree to keep this information regularly updated to ensure it remains accurate.
   
2. Once we approve your registration, your unique account and login details will be provided to you. These are unique to your account and personal to you, and must be treated as confidential. You therefore agree to:
   
   1. take all reasonable steps to prevent any unauthorised use of your account, or the unauthorised disclosure of your account details; and
      
   2. notify us of any breach of security, unauthorised use of the account, or inadvertent disclosure of your account details as soon as reasonably practicable after discovery.
      
3. conveyo allows you to view content uploaded by our partners, upload your own content, comment on that content and interact with others online.
   
4. In order to ensure that conveyo achieves its objectives and maintains its integrity, you must ensure that all information you give to us complies with sub-section 3.2 and provides an accurate description of you personally, your assets and/or your employer.
   
5. From time to time, we may advertise or promote products and services through conveyo.

5. Our rights: account closure or suspension

1. Your access to, and use of, conveyo is conditional on your compliance with all the Policies, and these Terms. We reserve the right to disable, suspend or terminate any account and any access to conveyo if (in our reasonable opinion):
   
   1. you have failed to comply with any of these Terms;
      
   2. we are unable to verify or authenticate any information you provide to us; or
      
   3. you are subject to any investigation under section 6.
      
2. Reinstatement of your account will only be granted on satisfactory assurance to us (including any evidence, where requested) that sufficient steps have been taken to prevent such circumstances recurring.
   
3. Access may be suspended during periods of scheduled maintenance. We will use reasonable endeavours to notify you of any such periods in advance.
   
4. If you no longer wish to use conveyo, and do not want to remain registered with us (for any reason), you can close your account by emailing us or by simply deleting it yourself, through your Account Settings.
   
5. Closing your account means that your profile will be shut down and you will no longer be able to access information from conveyo, and any content you have uploaded may be deleted (we will not automatically return this content to you).

6. Reporting

1. If you notice, suffer or incur a violation of these Terms or Policy, or if you suspect that your account may have been accessed or used by someone else (whether fraudulently or otherwise) at any time, you must promptly notify us in writing at hello@conveyo.io.
   
2. Whilst we do not have a legal obligation (or the technical resources) to verify the integrity and professional standards of our members, we do take such steps as are reasonably necessary to ensure our users comply with the eligibility criteria set out in section 3. If you have any doubt as to the integrity, identity or intentions or any of our users, please notify us and we will conduct an investigation as quickly as possible.
   
3. From time to time, we may create test profiles to monitor the safe and secure use of conveyo by users.

7. IP Rights

1. In these Terms, “IP Rights” refer to any patent, know-how, trade or service mark, design right copyright (including neighbouring and related rights), rights in passing off, database rights, rights in commercial or technical information, rights in any invention, discovery or process and any other intellectual property rights (whether registered or unregistered), including applications for the grant of any such rights and all rights or forms or protection (having equivalent or similar effect), anywhere in the world.
   
2. You accept and acknowledge that we own all rights and interests in, and titles to, all IP Rights in conveyo. You shall not acquire any such rights, interests or titles to conveyo, or any of the data contained on it (other than your personal data), except where expressly stated in these Terms.
   
3. conveyo is © of conveyo ltd: Any trademarks, logos, business or domain names featuring on conveyo (that relate to conveyo) are owned by us.
   
4. You are solely responsible for any information you provide or otherwise make available to other users on conveyo. By posting such content, you automatically grant (and warrant that you have the right to grant) to us an irrevocable, perpetual, non-exclusive licence (on a worldwide basis) to use such information and content for the ordinary operation of our website.
   
5. You agree to indemnify us against all liabilities, costs, expenses, damages and losses (including all interest, penalties and legal fees on a full indemnity basis) that we suffer or incur under or in connection with any claim made against us by any third party arising out of, or in connection with, any content that has been uploaded to conveyo through your account (unless we have been notified of any fraudulent use, or misuse, under clause 6.1).

8. Disclaimers

1. Access to conveyo is provided on an “as is” basis only. We do not guarantee to you that:
   1. any content uploaded to conveyo (whether by us or another user) will be complete, accurate or up-to-date at all times; or
   2. your access to your account will be continuous, uninterrupted and error-free (including glitches, bugs or inaccuracies) at all times.
      
2. Whilst we use all reasonable endeavours to ensure conveyo is (and remains) a safe, secure and reliable environment for all, we cannot guarantee this at all times. Whilst we use techniques to verify the accuracy and truth of information provided by our users, total user verification is difficult.
   
3. We make no guarantee to you that conveyo will be able to connect you with the right users, or guarantee to you:
   1. as to the number of users you are able to connect with through our website;
   2. as to the conduct of another user;
   3. that you will be compatible with any other user you meet through conveyo.
      
4. From time to time, we may offer new “beta” features or tools with which our users may experiment. Such features are offered solely for experimental purposes, without any warranty, and may be modified or discontinued at our sole discretion.
   
5. Whilst we take steps to verify the accuracy or truth of any content or information uploaded by users (and, if necessary, reject, modify or delete the relevant content), we cannot guarantee that all content is true, accurate or up-to-date. By using conveyo, you accept that user profiles, messages, communication and other content may not always be genuine.
   
6. Use of conveyo has to remain at your own risk and you will be responsible for any resultant damage to your software or computer systems, including any resultant loss of data, from your use of it.

9. Limitation of our liability

1. We shall use a reasonable level of diligence when preparing the information on this website, so that you find it useful. However, the information on this website is generic. We have not sought nor have we been provided with any details relating to your specific circumstances or requirements. We have no control over the competence or skills of individuals who rely on such information, nor the manner in which they will use it, nor any reliance they place upon it. Some of the information on this website refers to legal issues, laws and regulations, and the rights and obligations of individuals and companies under laws and regulations. This information is intended for general guidance only and represents our understanding of the relevant position as at the date of publication. We do not guarantee that we will review or update any such information nor that it will reflect changes in law or practice that may have occurred since publication. You should not rely on any of this information in respect of your own specific circumstances and you should always take specific advice in respect of your own circumstances, if required. We cannot be held responsible for any action (or decision not to take action) made in reliance upon the content of this information.

2. It is your responsibility to ensure that the information on this website meets your and, if relevant, your client’s specific requirements. Subject to clause 9.8, we have no responsibility in this regard.
   
3. Subject to clause 9.8, we will have no liability arising from:
   1. your use or your inability to use this website; or
   2. any information available on this website; or
   3. any reliance you place on any information available on this website.
      
4. The information on this website is provided without any guarantees, conditions or warranties as to their accuracy, relevance or appropriateness for your circumstances, purposes and requirements. If you purchase services and/or products from us, specific guarantees, conditions and/or warranties will be contained in the relevant applicable terms which you should read and ensure you understand.
   
5. Whilst we will endeavour to ensure information and any software and/or data made available on or through this website will not contain any viruses or harmful code, you understand and agree that any information, software and/or data downloaded or otherwise obtained through the use of this website is at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of information, software and/or data. Subject to clause 9.8, we are not responsible for any damage caused by the downloading of any information, software and/or data from this website.
   
6. Mention of third party products, services, companies and websites on this website is for information purposes only and constitutes neither an endorsement nor a recommendation.
   
7. We provide no assurance that the use by you of information available on this website will not infringe third party rights (including Intellectual Property Rights) and we will have no liability in this regard.
   
8. Subject to clause 9.8, we and third parties connected to us hereby expressly exclude:
   1. all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
   2. any liability for any: (a) loss of profit; (b) loss of business; (c) business interruption; (d) loss of business opportunity; (e) loss of revenue (anticipated or actual); (f) loss of savings (anticipated or actual); (g) loss of or damage to reputation or goodwill; or (h) loss or corruption of or damage to data; or (i) special, incidental, consequential or indirect loss or damage whatsoever; arising out of or in connection with your use of this website.
      
9. Subject to clause 9.8, our maximum liability to you for our breach of these Terms or for our negligence or the negligence of our employees or agents or for any recoverable costs, expenses, claims or other liabilities arising out of your use of this website will not exceed £100. We consider and you acknowledge the limitations and exclusions of our liability set out in this clause 9 and elsewhere in these Terms are fair and reasonable and have been calculated by reference to the facts:
   1. you do not pay to access this website; and
   2. if you purchase services and/or products from us or from our Partners such purchase shall be governed by separate terms setting out provisions in respect of our or their liability.
      
10. We expressly disclaim all liability to you for all losses, damages or additional costs that you may incur (whether direct or indirect) as a result of:
    1. your use of (or inability to use), conveyo;
    2. the loss or corruption of any data you store with conveyo;
    3. the temporary or permanent unavailability of conveyo (including any delays or disruptions);
    4. the actions of another user;
    5. a virus or other malicious software infecting your computer or device (where you do not have up-to-date anti-virus software);
    6. the content of another company’s website, or their business practices, that you access through conveyo; or
    7. another company’s advertisement displayed on conveyo.
       
11. We disclaim all liability for the actions of another user.
    
12. Where you use conveyo for any commercial purpose, you agree to account to us for all profits made as a result of, and any income derived from, such use.
    
13. Nothing in these Terms, or any conveyo Policy, shall limit our liability to you for anything that we cannot exclude or limit (reasonably) under applicable laws. We do not limit or exclude our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

10. Linking

1. You may link to any part of www.conveyo.io, provided you do so in a way that is fair, legal and does not damage our reputation or take advantage of such.
   
2. Where you wish to link conveyo with (or on) any other website, blog or page (whether or not such website is owned, operated or controlled by you), you must only do so in a way that does not suggest any form of association with, approval of or endorsement by us with any third party product or service (where none exists).
   
3. No rights granted to you by this section 10 to link any part of conveyo extend to copying or downloading any content for distribution or hosting by you at any time. 
   
4. You must not frame conveyo on any third party website at any time, without our prior written consent.

11. Transfers

1. Your account is personal to you. You cannot assign or transfer your account to, or for the benefit of, any other person. These Terms will remain applicable to you if you do assign or transfer any such account, and you will be responsible for the acts or omissions of your transferee or assignee.
2. We may assign our rights under these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise.

12. General

1. STATUS We are an independent service provider. We are not, at any time, your agent, partner or trustee. 
   
2. NO WAIVER Any failure by us to insist upon strict performance of any part of our Policies or these Terms, or any delay to exercise any rights or remedies to which we are entitled shall not constitute a waiver of such right or remedies. 
   
3. SEVERANCE If any provision or part-provision of these Terms become illegal, invalid or unenforceable such provision will be deemed modified to the minimum extent necessary to make it valid, legal or enforceable. If such modification is not possible, such provision will be deleted without affecting the validity of the remainder.
   
4. NOTICES Any notice given by you to us in connection with any of our Policies or these Terms must be in writing. Any notice we give to you shall be through the email address you provide to us on registration. 
   
5. THIRD PARTIES No person who is not a party to any of our Policies shall have any rights under Contracts (Rights of Third Parties) Act 1999 to enforce any of their terms.
   
6. GOVERNING LAW English law shall apply to all of our Policies, including these Terms. Any matters arising from, or connected with, your use of conveyo, including any dispute between you and us (including non-contractual disputes) will be subject to the exclusive jurisdiction of the English courts.
   

Thank you for using conveyo.