By clicking the ‘Let’s do this’ button in your quote email, signing up to Conveyo, or otherwise indicating your intent to proceed, you agree to be bound by the following Terms of Service

1. About Conveyo

Conveyo is a digital platform designed to make moving home more efficient. We help clients prepare for their transaction, manage and progress it, keep all parties updated, and ensure that the legal process moves forward without unnecessary delay.

Conveyo itself is not regulated by the Solicitors Regulation Authority (SRA) or the Council for Licensed Conveyancers (CLC). However, all solicitors and conveyancers introduced by Conveyo or its partner companies are independently regulated — either by the SRA (in the case of solicitors) or the CLC (in the case of licensed conveyancers), as appropriate.

Conveyo acts as an intermediary between you and a solicitor appointed to act on your behalf. We will introduce you to a solicitor from our panel, but you are under no obligation to instruct them and may choose your own solicitor at any time.

Conveyo is an independent service provider. Nothing in these Terms shall be construed as creating a partnership, joint venture, agency relationship, or fiduciary duty between you and Conveyo.

2. Our Role

By proceeding, you authorise:

• Conveyo to share with your appointed solicitor, estate agent, mortgage broker and other stakeholders any information you provide to us;
• The appointed solicitor to share with Conveyo any documents, updates, or information relevant to your transaction; and
  
• Conveyo to act as an authorised party in communications with your solicitor to help manage and coordinate your transaction.
  

For more detail on how your personal data is collected, used, and protected, please refer to our Privacy Policy.

3. Fees and Payment

When you accept a quote, you agree to pay the total amount quoted, which is due upon exchange of contracts. Payment is split as follows:

• A portion invoiced by Conveyo, payable on exchange, and due no later than completion.
  
• A portion invoiced directly by the appointed solicitor, payable on completion.
  

You will receive two separate invoices.

If Conveyo’s fees have not been paid prior to completion, the solicitor shall ensure that the fees are settled from the client’s available funds before completing the transaction. Clients also authorise Conveyo to request payment of Conveyo’s fees from the closing funds or sale proceeds held by the appointed solicitor. Clients authorise the solicitor to make such payment to Conveyo on their behalf.

Disbursements

Your quote includes standard disbursements typically required for conveyancing, such as ID verification, source of funds checks, official copies of title, and HMRC documentation.

However, additional disbursements may be required by the solicitor during your transaction (e.g. leasehold information packs, bank transfer fees, or additional searches). These are not included in your quote and will be charged directly by your solicitor. Your solicitor will notify you in advance of any such costs. Conveyo is not responsible for any additional disbursements outside of what is included in the original quote.

SDLT and HMLR Fees

Estimates of Stamp Duty Land Tax (SDLT) and HM Land Registry (HMLR) fees provided in your quote are indicative only. Actual amounts should be confirmed with your solicitor. Conveyo does not accept responsibility for discrepancies between the quoted and final amounts.

4. Additional Costs

Property transactions can vary significantly depending on factors such as the property’s title, ownership structure, lender requirements, and other legal or financial complexities. While we aim to keep our quotes as accurate and inclusive as possible, they are based on standard scenarios and what can reasonably be assessed at the time.

As new information becomes available during the transaction, additional work may be required—such as reviewing unregistered titles, leasehold complexities, managing multiple parties, or addressing unexpected lender conditions. This can result in additional costs.

Conveyo shall not be liable for any additional fees or charges incurred by you in order to complete your transaction, including, but not limited to, further legal fees, lender fees, estate agent charges, third-party services, or costs resulting from delays, changes in circumstances, or requirements imposed by other parties.

5. Searches and Seller Refunds

If you are a seller, Conveyo may offer the option to order searches early to facilitate the process. If your buyer purchases searches via Conveyo and their transaction completes, you may be eligible for a refund of the searches you originally paid for.

Searches are ordered and prepared for a specific property, hence, they are non-refundable. Searches are provided via a third party provider. Conveyo does not accept any liability for the searches, in particular their scope, accuracy or completeness.

6. Joint Instructions and Authorisation

If we are instructed by more than one person (whether individuals or entities), we will—unless otherwise agreed in writing—act for those parties jointly and severally. Each party is individually responsible for complying with these terms, including payment.

If you are instructing us jointly, it is your responsibility to inform us immediately if you require instructions to be given by more than one person. Otherwise, we will accept instructions from any one of the joint clients.

If you are a company or other commercial entity, you must inform us at the outset if you require more than one director or authorised officer to provide instructions.

7. Tax and Accountancy Disclaimer

Conveyo does not provide advice on taxation or accountancy matters. Any figures we provide, including SDLT estimates, are for general guidance only. You should seek independent advice from a tax adviser or accountant where appropriate.

8. Electronic Communications and Cybersecurity

We take reasonable steps to protect our systems, including screening all emails for viruses. We expect you to do the same for your own devices.

Neither you nor we shall be liable to the other for any damage or loss caused by a virus or defect in an electronic communication, except where such loss arises from bad faith or wilful default.

It is very unlikely that we will ever change our bank details during your matter. We will never notify you of changes to payment details by email. If you receive a suspicious communication that appears to come from Conveyo, contact us immediately before taking any action.

While we use a secure email system, we cannot guarantee the confidentiality of emails or faxes. Please avoid sending sensitive information (such as bank details) via email. Conveyo will not be liable for any losses caused by the fraudulent interception of emails.

9. Delayed Payments

Conveyo’s fees are payable on exchange of contracts and no later than completion. If payment is not made by the due date, we reserve the right to charge interest on overdue sums at a rate of 8% per annum above the Bank of England base rate, accruing daily until payment is made in full.

We will give reasonable notice before charging interest and are happy to work with you to find a resolution if you’re experiencing financial difficulty. Please let us know as soon as possible if this applies to you.

10. Limitation of Liability

Conveyo’s services are limited to intermediary and coordination support. We are not responsible for legal advice or the outcome of your transaction.

To the fullest extent permitted by law, Conveyo’s total liability to you under these Terms of Service shall be limited to the portion of the total quoted fee payable to Conveyo, excluding:

• Fees payable to your solicitor;
  
• SDLT; and
  
• HM Land Registry (HMLR) fees.
  

We are not liable for:

• Advice or actions of the appointed solicitor;
  
• Transaction failure or delays;
  
• Losses arising from reliance on estimated SDLT or disbursements;
  
• Indirect or consequential losses, including loss of opportunity.
  

Conveyo does not endorse or guarantee the performance, qualifications, or conduct of any solicitor or third party to whom you are introduced. Your engagement with any third party is at your own risk and subject to separate terms and conditions.

11. Cancellations, Refunds, and No-Move-No-Fee Policy

11.1. Cancellation Within 14 Days (Cooling-Off Period)

If you are a consumer, you have the right to cancel this agreement within 14 days of accepting your quote and these Terms of Service, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To exercise your right to cancel, you must notify us clearly in writing by email or post. You can use the contact details provided in your quote.

If you ask us to begin providing services before the end of the 14-day cancellation period, you acknowledge that you may be required to pay for any work carried out before cancellation. If the services have been fully performed before you cancel, your right to cancel will be lost.

If you cancel your conveyancing instruction within 14 days of accepting your quote and these Terms of Service, you are entitled to:

• A refund of your Initial Payment, excluding the non-refundable File Opening Fee of £75 and any costs associated with ID verification and Anti-Money Laundering (AML) checks, where such checks have already been initiated or completed; or
  
• Alternatively, after deducting the cost of AML and ID checks, you may retain the remaining balance of your Initial Payment on file as a credit, which may be used toward a future conveyancing instruction placed within 24 months.

11.2. Cancellation After 14 Days

If you cancel your instruction after 14 days from acceptance:

• You will not be entitled to a refund of any part of your Initial Payment;
  
• However, after deduction of AML and ID check costs, you may choose to retain the remaining balance as a credit toward a future conveyancing instruction started within 24 months.

11.3. No-Move-No-Fee Guarantee

If your conveyancing transaction is cancelled at any stage prior to exchange or completion, the legal fees quoted for the solicitor or conveyancer will be covered under our “no move, no legal fee” guarantee.

However, any disbursements already incurred by the conveyancer (e.g. search fees, leasehold packs), and any third-party costs (e.g. surveys ordered), will remain payable by you to the relevant party (Conveyo, the solicitor, surveyor, or other service provider).

11.4. Conduct and Termination Rights

Conveyo reserves the right to terminate your instruction at any time if you are found to be rude, abusive, or aggressive toward any employee of Conveyo, the appointed solicitor or conveyancer, or any third-party service provider.

In such circumstances, you will forfeit any right to a refund or credit toward a future transaction.

12. Non-Transferability

Your agreement with Conveyo is personal to you and may not be transferred or assigned to any third party without our prior written consent.

13. Changes to These Terms

Conveyo may update these Terms of Service from time to time. You will be notified of any material changes. Your continued use of our services following such updates will constitute acceptance of the revised Terms.

14. Intellectual Property

All intellectual property rights in the Conveyo platform, including but not limited to software, tools, templates, documents, graphics, and branding, remain the exclusive property of Conveyo or its licensors.

You may use materials and access the platform solely for your personal conveyancing transaction. You must not reproduce, distribute, modify, reverse engineer, or commercially exploit any part of the platform or its materials without prior written permission.

Nothing in these Terms grants you any rights or interest in our intellectual property except as explicitly set out.

15. Acceptable Use

You agree to use the Conveyo platform only for lawful purposes and in a manner that does not disrupt, damage, or interfere with our systems, security, or services.

You must not:

• Attempt to gain unauthorised access to any part of the platform or related systems;
  
• Introduce malicious software or otherwise compromise the integrity of the platform;
  
• Misrepresent your identity or provide false information during registration or while using the service;
  
• Use the platform in a way that causes, or is likely to cause, damage to other users, our systems, or our reputation.
  

We reserve the right to suspend or terminate your access to the platform if you are found to have breached these obligations.

16. Right to Refuse Service

Conveyo reserves the right to refuse service at any stage if we have reason to believe that proceeding may breach legal obligations, our platform policies, or pose reputational, operational, or security risks. We are not obliged to disclose the reasons for refusal.

17. Data Retention

We may retain data related to your transaction for up to 6 years for legal and compliance purposes, after which it will be securely deleted unless required by law. You may request early deletion, subject to applicable obligations.

18. Service Availability and Force Majeure

While we strive to ensure uninterrupted access, we do not guarantee that our platform or services will be available at all times. We will not be liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to acts of God, internet outages, cyberattacks, strikes, or regulatory restrictions.

You agree to use the Conveyo platform only for lawful purposes and in a manner that does not disrupt, damage, or interfere with our systems, security, or services.

You must not:

• Attempt to gain unauthorised access to any part of the platform or related systems;
  
• Introduce malicious software or otherwise compromise the integrity of the platform;
  
• Misrepresent your identity or provide false information during registration or while using the service;
  
• Use the platform in a way that causes, or is likely to cause, damage to other users, our systems, or our reputation.
  

We reserve the right to suspend or terminate your access to the platform if you are found to have breached these obligations.

19. Severability

If any provision of these Terms of Service is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

20. Third-Party Rights

Unless expressly stated otherwise, these Terms of Service do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999. Only you and Conveyo shall have the right to enforce any of its terms.

21. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.