1. Introduction

Conveyo is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your information when you use our services, including through our website, client portal, and communications.

By engaging with Conveyo, you consent to the practices described in this policy.

2. Data Controller

For the purposes of data protection laws, Conveyo is the “data controller” of your personal information.

Contact Details:

• Email: hello@conveyo.io
  
• Postal Address: 6 Bentinck Street, W1U 2EQ London
  

3. What Personal Data We Collect

We collect and process various types of personal data:

a. Personal Identification Information

• Full name
  
• Date of birth
  
• National Insurance Number (NINO)
  
• Contact details (address, email, phone number)
  
• Identification documents (e.g. passport, driving licence)
  

b. Financial and Transactional Data

• Bank account details
  
• Mortgage details
  
• Gift and giftor information
  
• Transaction type (e.g. sale, purchase)
  
• Property details
  
• Solicitor or conveyancer details
  
• Survey and search data
  

c. Technical and Usage Data

• IP address
  
• Browser type and version
  
• Time zone setting
  
• Device and system usage
  
• Website interaction and behaviour data
  

d. Special Categories (if applicable)

We do not intentionally collect special category data unless required for legal purposes (e.g. politically exposed persons for AML checks).

4. How We Collect Your Data

• Through our online portal and web forms
  
• By email, phone or chat during communication
  
• From third-party sources, such as estate agents, mortgage brokers, solicitors, or identity verification providers
  
• Via automated technologies (e.g. cookies, tracking tools)
  

5. Legal Bases for Processing

We rely on one or more of the following lawful bases to process your personal data:

• Contractual necessity – to provide conveyancing coordination and related services
  
• Legal obligation – for identity verification and compliance with anti-money laundering laws
  
• Legitimate interest – to improve our platform and client support
  
• Consent – for marketing communications and non-essential cookies
  

6. How We Use Your Information

We use your personal data to:

• Facilitate and manage your property transaction
  
• Verify identity and conduct AML checks
  
• Provide customer support and respond to enquiries
  
• Share relevant data with your appointed solicitor
  
• Communicate with third parties involved in your transaction
  
• Improve our services and systems
  
• Comply with legal and regulatory obligations
  

7. Sharing Your Information

We may share your data with:

• Appointed solicitors or conveyancers
  
• Third-party service providers (e.g. ID verification, AML checks)
  
• Estate agents, brokers, or lenders (when relevant to your transaction)
  
• Regulatory authorities when required by law
  
• Other third parties only with your consent or as required to fulfil the service
  

Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses.

8. Automated Decision-Making

We do not make decisions based solely on automated processing that produce legal or similarly significant effects on you.

9. Marketing and Communication Preferences

We will never send marketing communications without your explicit consent. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

10. Data Retention

We retain your data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, this is 6 years after the end of your transaction.

11. Data Security

We apply robust technical and organisational security measures to protect your personal data, including encryption, access controls, and secure cloud infrastructure.

12. Your Rights

You have the right to:

• Request access to your personal data
  
• Request correction of inaccurate or incomplete data
  
• Request erasure where data is no longer needed
  
• Object to or restrict processing
  
• Request data portability
  
• Withdraw consent (where applicable)
  
• Lodge a complaint with the Information Commissioner’s Office (ICO)
  

To exercise your rights, please contact us at hello@conveyo.io.

13. Cookies

Our website uses cookies to enhance user experience and monitor site performance. For more information or to manage your preferences, please visit our Cookie Policy.

14. Changes to This Privacy Policy

We may update this policy from time to time. Material changes will be communicated via our website or directly via email.

15. Contact Us

For any privacy-related enquiries:

• Email: hello@conveyo.io
  
• Postal Address: 6 Bentinck Street, W1U 2EQ London